Refund policy
90-Day Money-Back Guarantee
We want you to love your calendar. If you're not happy, you can request a refund within 90 days of delivery.
How to start a return
- Email us at [fill in: support email] with your order number and the reason for the return. Please add photos if the item is damaged or defective.
- We'll reply within 1–2 business days with return instructions and the return address.
- Please don't send anything back without contacting us first. Returns sent without approval, or to the wrong address, may not be refunded.
Conditions
- Change of mind: the calendar must be returned complete, with the doors unopened and the miniatures in their original compartments, in its original packaging. The customer pays for return shipping.
- Opened calendars: for hygiene and completeness reasons, a calendar that has been opened or used can only be refunded if it is defective, damaged or incorrect. This does not limit your statutory rights (see below).
- Damaged, defective or wrong item: contact us within 14 days of delivery with photos. We'll send a free replacement or a full refund. You don't pay return shipping, and in many cases you won't need to send the item back.
- Missing miniatures: tell us which door numbers are missing and we'll make it right.
Refunds
Once we receive and inspect your return, we'll email you to say whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a little longer to process it. Original shipping costs (e.g. Express shipping) are non-refundable unless the item was defective or incorrect.
Exchanges
The quickest way to get a different item is to return the one you have and place a new order.
Cancellations
You can cancel free of charge before your order ships. Email us as soon as possible. Once an order has shipped, the normal return process applies.
Customers in the EU and UK
You have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use it, send us a clear statement by email, for example: "I hereby withdraw from my contract for order [number]." Return the item within 14 days of telling us. We'll refund the purchase price and standard shipping costs within 14 days of receiving the item back, or proof that you sent it. You pay the direct cost of returning the item. If the item has been handled beyond what's needed to check it, we may deduct its loss in value. Nothing in this policy limits your statutory warranty rights.
Chargebacks
If something's wrong with your order, please contact us first. We resolve almost every issue within a few days. Opening a dispute or chargeback without contacting us first slows everything down for you.